Support
Support Center
Check the FAQ below first, and if it does not cover your question, just email us.
Last updated: October 7, 2026
1. Contact us
- Support email: [email protected]
- When reporting a problem, please include your macOS version, the WebBall version, and the steps to reproduce it or a screenshot. That speeds things up considerably.
- Feature requests and usage questions are welcome too. We track them and evaluate them for future releases.
2. System requirements
- Operating system: macOS 15.6 or later.
- Chip: Apple Silicon and Intel are both supported.
- Install: download from the Mac App Store; macOS asks you to confirm on first launch.
- Permissions: the app is sandboxed and only requests network access and read/write access to files you select.
3. Purchases and refunds
Refunds are handled by Apple, and the developer cannot issue one directly. Follow the steps below to submit a request to Apple.
- Go to reportaproblem.apple.com and sign in with the Apple account used for the purchase.
- Find the WebBall order in the list and choose “Request a refund”.
- Pick a reason and submit; Apple will notify you of the outcome.
Cancel a subscription: open System Settings → Apple Account → Subscriptions, select the WebBall subscription, and click Cancel Subscription. You keep access until the end of the current period and will not be charged again.
Restore a purchase: sign in to the App Store with the same Apple account, open WebBall, go to Settings → Membership, and click Restore Purchases.
Full details are in our Terms of Service.
4. Frequently asked questions
What is the difference between the free tier and the paid version?
The free tier includes every feature; the only limit is the number of floating balls (up to 5). If you need more, a paid purchase supports the project.
How do I cancel my subscription?
Open System Settings → Apple Account → Subscriptions, select the WebBall subscription, and cancel. You keep access until the end of the current period and will not be charged again.
I moved to a new Mac. How do I restore my purchase?
Sign in to the App Store with the same Apple account you bought with, open WebBall, go to Settings → Membership, and click Restore Purchases.
Where is my data stored?
Entirely on your Mac (SwiftData and the Keychain). We hold no copy of your data. See the Privacy Policy for details.
How do I delete all of my data?
Uninstalling WebBall removes the app data. To clear leftovers, open Finder → Go → Go to Folder, enter ~/Library/Containers/, and delete the container directory that belongs to WebBall.
Page translation or AI chat is not working?
Translation relies on public Google and Microsoft endpoints, which may be unreachable on some networks. AI chat requires you to add your own endpoint and API key in Settings → AI Services.
A site icon is missing or wrong?
Icons come from the site itself or from public icon services. If one looks wrong, remove and re-add the app entry to refresh its icon, or email us the exact URL.
5. Related documents
- Privacy Policy — what data we handle and where it goes
- Terms of Service — license, purchases, subscriptions, and refunds
- View WebBall on the Mac App Store